Privacy Policy
Effective January 2025. We are committed to transparency and protecting every customer's data.
1. What information we collect
We collect contact details (name, phone, email), device information, diagnostic notes, and service history. For enterprise clients we may also collect billing details and service level agreements.
2. How we use your information
- Schedule repairs, confirm appointments, and share status updates.
- Provide warranties, receipts, and service documentation.
- Improve our processes and meet contractual obligations.
3. Data protection commitments
Our lab is monitored 24/7. Devices are stored in secure lockers, and only background-checked technicians access them. We do not browse personal content unless required to diagnose the issue, and we always ask for consent first.
4. Retention policy
Diagnostic notes and contact details are retained for up to 24 months for warranty support. We permanently delete device backups within 7 days of completing data recovery unless you request earlier removal.
5. Sharing your information
We never sell personal data. Information is shared only with trusted vendors (for example, courier partners) strictly as needed to fulfill your request.
6. Your rights
You can request access, correction, or deletion of your data at any time by emailing privacy@wirelessrevottawa.ca. We respond within two business days.
7. Questions
Contact our privacy team at privacy@wirelessrevottawa.ca or call +1 (613) 555-0198.